Disclaimer: All designs are owned and property of Law Firm Sites, Inc until a payment and/or agreement is received. Any copying, distributing of any designs may be infringing on copyright laws

Website Logo Icon

Condo & HOA Best Practices: Property Damage Claims as a Property Manager

HOAToday’s blog we’ll be discussing best practices, specifically focusing on property damage claims in a condominium or homeowners association. At Premier Property Law, we are property damage claim attorneys with years of experience in helping property managers navigate through challenging situations like these.

Understanding Property Damage Claims

Let’s start by understanding what a property damage claim is and why it’s crucial for property managers to handle them effectively. A property damage claim is a request made to an insurance company for compensation due to damage caused to a property. As a property manager, you may encounter various situations where this becomes a significant concern, and your board will default to you to address it swiftly. It’s your responsibility to make sure the claims process is taken care of properly.

Common Property Damage Scenarios

Next, let’s discuss the various common scenarios where property damage claims may arise. It’s essential for property managers to be well-versed in these situations, as being prepared and knowing how to handle them can make a significant difference in the outcome for your community.

The first scenario to consider is water damage. This can stem from burst pipes, leaking roofs, or flooding. Water damage not only poses an immediate threat but can lead to long-term issues such as mold growth, which may complicate the claims process. Property managers need to have a plan in place to address water damage swiftly and effectively.

Hurricane impact is another critical consideration, especially for us in Florida. High winds, heavy rainfall, and storm surges can cause extensive damage. Property managers should have evacuation plans, secure loose items, and communicate effectively with residents to minimize the impact of hurricanes on the property.

Fire incidents are unfortunately common and can lead to catastrophic property damage. Property managers must not only focus on fire prevention measures but also have evacuation plans in place. Additionally, understanding the insurance coverage for fire damage is crucial for a swift recovery.

Let’s touch on some other unforeseen events. These could range from vandalism and theft to fallen trees damaging structures. While these scenarios may seem less likely, having contingency plans and understanding how your insurance policy covers such incidents can save valuable time and resources in the aftermath.

One often overlooked aspect is the impact of construction or renovation projects within the community. Property managers should ensure that contractors are adequately insured, and any potential risks during construction are mitigated to prevent property damage claims.

Property managers need to be proactive in identifying potential risks and creating comprehensive plans to address them. Whether it’s water damage, hurricane impact, fire incidents, or unforeseen events, being prepared and understanding the nuances of each scenario is vital. A well-thought-out strategy not only protects the property but also ensures a smoother claims process in the event of unforeseen challenges.

HOA Best Practices for Handling Property Damage Claims

Now, let’s delve into the best practices for property managers when dealing with property damage claims within a community association.First and foremost, documentation is your strongest ally. Taking a comprehensive approach to record-keeping can significantly impact the success of your claim. Let’s break down what you should document in detail.

Begin by documenting all communications related to the incident. This includes emails, letters, and any other written exchanges with residents, contractors, or insurance representatives. Clear and thorough communication records provide a solid foundation for your claim and can be invaluable in demonstrating your efforts to address the situation.

Next, capture visual evidence of the damage and the cause of the damage–Yes, it’s different! Take high-quality photos and videos of the damage. Ensure that the images are clear, well-lit, and cover all affected areas. If safe and possible, take video or photo of the damage occurring or of the cause, like the leaking pipe. Visual documentation serves as crucial evidence during the claims process, providing a tangible representation of the extent of the damage.

If there are any repair or mitigation efforts undertaken, document them thoroughly. This includes obtaining estimates, invoices, and records of the work performed. Such documentation not only supports your claim but also ensures that all repair costs are accurately accounted for during the settlement process. It may be a challenge to source reputable contractors for the needs of your claim, so if you need any referrals for providers who can service your claim give us a call. It’s also imperative that you keep any materials that were removed. It’s actually part of your policy requirements to keep and show the damaged materials—like pipes, wet drywall, and even flooring—to the insurance company upon request. They can partially deny your claim for failure to show the damaged materials, even if they have been ripped out!

Keep copies of all relevant letters and notifications sent or received. Whether it’s a notice to residents about the incident, emails to contractors, or communications with the insurance company, having a well-organized file of written correspondence adds another layer of clarity to your claim. Avoid a he-said-she-said issue by saving copies and taking notes!

Additionally, make sure to promptly report the incident to the insurance company. Time is of the essence, and a delayed report can lead to complications in the claims process. Communication is key in ensuring a smooth resolution.
When it comes to reporting property damage incidents, time truly is your ally. Promptly reporting the incident to your insurance company is crucial for several reasons. Let’s explore the risks and potential complications that may arise if you delay the reporting process.

Delayed reporting can jeopardize the validity of your claim. Most insurance policies have specific timeframes within which incidents must be reported. Failing to adhere to these timelines may result in the denial of your claim, leaving the community association responsible for covering the costs.

Another risk is the potential for increased damages. Without swift action, some damages may worsen over time. For example, we discussed earlier that water damage can lead to mold growth, and a delay in reporting may escalate the extent of the damage, making it more challenging to address and potentially increasing the overall cost of repairs.

Delayed reporting can also hinder the claims investigation process. Insurance companies often conduct thorough investigations to assess the validity and extent of the claim. A delayed report may lead to difficulties in obtaining accurate evidence and witness statements, which can impact the efficiency of the claims resolution.

Also, delayed reporting may strain the relationship between the community association and the insurance company. Timely communication demonstrates responsibility and a commitment to resolving the issue promptly. A delayed report may raise questions about the association’s diligence in managing the property and addressing potential risks.

The risks associated with delayed reporting are significant. From potential claim denials and increased damages to impaired investigations and strained relationships with the insurance company, time is a critical factor. Communicating promptly not only aligns with the terms of your policy but also sets the stage for a more efficient and cooperative claims resolution process.

When to Seek Legal Assistance

As a property manager, you may encounter situations where property damage claims become intricate, involving legal complexities that could potentially impact your community. In these instances, seeking legal assistance becomes not just advisable but crucial to ensuring a favorable outcome for all parties involved.

Having worked extensively with such claims, I’ve seen firsthand how the dynamics of these situations can change rapidly. One step you can take is to have an attorney review your property’s insurance policy before any issues arise. This preemptive measure can prevent hiccups that often occur, such as discovering there isn’t enough coverage or, in some cases, no coverage at all.

By having an attorney like myself review your insurance policy, you can identify potential gaps or limitations in coverage that might not be apparent to someone without legal expertise. Understanding the intricacies of your policy ensures that you’re adequately protected in the event of property damage, reducing the risk of unpleasant surprises when you need coverage the most.

A proactive policy review allows property managers to make informed decisions about coverage options, ensuring that the policies in place align with the unique needs of the community. This not only safeguards against unexpected gaps in coverage but also helps in optimizing your insurance strategy to suit the specific characteristics of your property.

Preemptively engaging with a property damage attorney to review your insurance policy before issues arise is a strategic move that can save you from potential headaches down the line. It’s an investment in the long-term well-being of your community and ensures that you’re prepared for any unforeseen challenges that may come your way.


To wrap up, handling property damage claims requires a proactive and thorough approach. Document, report promptly, and when in doubt, seek legal advice. As a property manager, your responsibilities are lengthy, and ensuring the best outcome for your community is paramount.

Property managers, remember, you don’t have to navigate the Florida insurance claim lifecycle alone. We are here to help. If you find yourself facing a property damage claim, reach out to a qualified attorney who specializes in this area. Your community deserves the best outcome, and we’re here to make that happen.


It’s important to understand what’s happening in your case

Our clients have access to the Litigation Success Guide™, a collection of quick, easy-to-understand videos explaining each part of the litigation process—so you always know and understand what’s happening in your case.

Get Help with Your Claim

If you are in need of legal assistance or guidance, we encourage you to contact us for a free case review. We are here to answer any questions you may have and provide you with the personalized attention you deserve.